How often should I have my carpet cleaned?
Every 6 to 18 months depending on usage, soiling, and pet issues.
How long will it take my carpet to dry after cleaning?
6 to 8 hours depending on level of soiling, humidity, and air flow.
What method of cleaning do you use?
Hot water extraction (steam cleaning) is the recommended method.
Should I vacuum before having my carpet cleaned?
Yes. Vacuuming removes 80% of dry soils. If you don’t have time or forget, no problem, we can vacuum before cleaning.
Will your technicians move furniture?
Yes. We can move most furniture. We DO NOT move China Cabinets, Entertainment Centers, or beds.
Can I walk on carpet when it is damp?
Yes though it’s best to wait until it’s completely dry to avoid soils being tracked onto the cleaned surface. Damp surfaces are also slip and fall hazards.
What should I do about spots reappearing after cleaning?
Call us immediately. Chances are wicking has occurred which can be repaired.
Should I purchase Carpet Protection when it was originally applied by the manufacturer?
Carpet protector is removed over time with everyday traffic. By getting your carpets protected you will allow time for spills to be cleaned up before penetrating into your backing and carpet pad.
What will get rid of pet odors?
Odor removal is dependent on finding the source. Cleaning alone does not eliminate specific odors such as pet urine. Special treatment is required. We use the latest technology to locate and eradicate odors in your carpet and upholstery. In severe cases, removal and replacement of the contaminated area is the only viable solution.
What is the difference between spots and stains?
Successful stain removal is dependent on the type and age of the stain, the type and color of the carpet, and what has already been done to try and remove it prior to calling us. In the majority of cases, if total removal is not possible, significant reduction is achieved.