Frequently Asked Questions

Frequently Asked Questions

Our Most Frequent Questions

Click The Question To See The Answers
Every 6 to 18 months depending on usage, soiling, and pet issues.
6 to 8 hours depending on level of soiling, humidity, and air flow.
Hot water extraction (steam cleaning) is the recommended method.
Yes. Vacuuming removes 80% of dry soils. If you don’t have time or forget, no problem, we can vacuum before cleaning.
Yes. We can move most furniture. We DO NOT move China Cabinets, Entertainment Centers, or beds.
Yes though it’s best to wait until it’s completely dry to avoid soils being tracked onto the cleaned surface. Damp surfaces are also slip and fall hazards.
​Call us immediately. Chances are wicking has occurred which can be repaired.
Carpet protector is removed over time with everyday traffic. By getting your carpets protected you will allow time for spills to be cleaned up before penetrating into your backing and carpet pad.
​Odor removal is dependent on finding the source. Cleaning alone does not eliminate specific odors such as pet urine. Special treatment is required. We use the latest technology to locate and eradicate odors in your carpet and upholstery. In severe cases, removal and replacement of the contaminated area is the only viable solution.
Successful stain removal is dependent on the type and age of the stain, the type and color of the carpet, and what has already been done to try and remove it prior to calling us. In the majority of cases, if total removal is not possible, significant reduction is achieved.

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618-667-2199